Privacy Policy

Your privacy is important to us

To better protect your privacy we provide this notice explaining our online information practices and the way any personal information we collect from you through the Site is collected and used. To make this notice easy to find, we make it available on our homepage.

This website ('Site') - is operated by the National School of Healthcare Science ('we' or 'us'). If you have any queries relating to this policy, please go to Contact us and we will reply back to you as soon as we can, or write to us at:

National School of Healthcare Science
St Chads Court
213 Hagley Road
B16 9RG

We will use any personal information collected from the Site in accordance with all laws and regulations relating to the protection of personal data including the Data Protection Act 1998 (the "Data Protection Act"). Further details on the Data Protection Act can be found on the Information Commissioner's website:

The information we collect and why

To access the majority of the Site you will need to provide some personal information.

For example when:

  • You register as a member of the Site;
  • You contact us with a query or complaint;
  • We inform you about changes and improvements to the Site.

In the above instances we may collect some or all of the following personal data about you:

  • your name;
  • where you have registered with us, your user name and password;
  • your location (by region, but not your address);
  • details of your training programme (for trainees) or employment status (for assessors);
  • where you submit a query, complaint or feedback to us, the details thereof;
  • see Additional Information collected (below).


We do not and will not knowingly collect information from any unsupervised person under the age of 16. If you are under the age of 16, you cannot register as a member of the Site and must not submit any personal data to us.

Additional information collected

Users' Internet Protocol (IP) addresses are automatically logged by our web server and are used by us and our partners to analyse activity on the Site at an aggregate level (number of visits and geographic optimization etc). They are not cross-referenced with any other information such that an individual person could be identified.

Cookies are very small text files saved to your computer used to track user navigation around the Site. The type of information we collect includes content viewed, pages, site sections and videos. By supplementing our records, this information helps us learn things like what pages are visited most frequently and which aspects of the site are of most value to our users.

Use of personal information

We shall only use any personal information you give to us in accordance with this policy and with any additional statements appearing on forms used for submitting your personal information. We shall not sell any of your personal information nor shall we disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so or except to any and third party data processors acting on our behalf who are aware of the legal obligations regarding your personal data.

When you submit any personal information to us we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information to anyone else. By using the Site you consent to our use of the information as set out in this privacy policy.

If you submit an enquiry

We shall use your personal information to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will promptly respond to you. We shall securely store the information you supply and the response we provide. We may produce reports on the use of the enquiry service to enable us to monitor and develop it. These reports will be based on anonymous data, which means that individuals will not be identified in the reports. We try to respond to all feedback where a valid email address is included. If you make a comment or complaint about other aspects of the service, we may use your details to investigate your comments.

If you wish to cease being a registered user of the Site

If you no longer want to remain a registered user of the Site, please let us know by mailing us through the Contact us part of this Site and your details will be promptly removed from our database.

Data storage

All data obtained by us is held and used in compliance with the Data Protection Act 1998.


This Site contains links to other sites. We are not responsible for the privacy practices of third parties that run any other websites. Links are provided for information and convenience only. We are not responsible for the sites linked to, or the information found there. Please refer to their own privacy policies for more information.

A link does not imply an endorsement of a site. Likewise, not linking to a particular site does not imply lack of endorsement.

We reserve the right to withdraw a link or refuse to link to any website without providing an explanation or justification.

Links to this website

You don't need permission to link to pages on this Site however, please respect the following conditions if you link to this Site:

  • Links should not be used in a defamatory context;
  • Specific page URLs are subject to change without notice;
  • We do not 'trade' links - if you chose to create a link to our website, we will not always offer a reciprocal link (a link back to your site).

Access to your personal information

You have a right under the Data Protection Act 1998 to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to access a copy of your information, please contact our Data Protection team using the following contact details:


Submit an enquiry using Contact us

By post

FAO: Data Protection Officer
National School of Healthcare Science
St Chads Court
213 Hagley Road
Birmingham B16 9RG
Tel: 0121 695 2529

Further details about your rights under the Data Protection Act can be accessed on the Information Commissioner's Office website:

Our commitment to data security

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure any information we collect through the Site. However, please note that whilst we take appropriate technical and organizational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account;
  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained;
  • Avoid using the same password for multiple online accounts.

Changes to our privacy policy

This privacy statement may change at any time, so you may wish to check it each time you visit our Site.